Privacy Policy

Last updated: 18 August 2026

This privacy policy explains how Jigsaw Internet Ltd, trading as Jigsaw Design Studio (“Jigsaw”, “we”, “us” or “our”), collects and uses personal information. We are the data controller for the information described here.

Who we are

Jigsaw Internet Ltd is registered in England and Wales under company number 07993821. Our registered office is 317 Amersham Road, Hazlemere, High Wycombe, England, HP15 7PX. You can contact us through our contact page or by telephone on 07447 960202.

Information we collect

We may collect your name, business name, role, contact details, enquiry or project information, correspondence, contract and billing records, website usage information, device and browser information, IP address and any information you choose to give us. If we manage marketing, websites or automation for you, we may also process limited personal information on your behalf under our contract.

How we collect information

We collect information when you contact us, submit a website form, use our chat facility, ask for a proposal, become a client, communicate with us, subscribe to marketing, or use our website. We may also receive business contact details from referrals, public business sources, service providers and platforms you ask us to work with.

Why we use it and our lawful bases

• Enquiries and proposals: to respond and take steps at your request before entering a contract.
• Client work and support: to perform our contract and manage the relationship.
• Business administration: for invoicing, records, security, service improvement and the establishment or defence of legal claims, relying on contract, legal obligations and our legitimate interests.
• Marketing: to send relevant business communications where we have consent or another lawful basis permitted by electronic-marketing law. You can opt out at any time.
• Website operation: to keep the site secure, understand performance and provide requested features, relying on legitimate interests and, where required, consent.

Website analytics

With your consent, we use Google Analytics 4 (measurement ID G-SBCBGFLXPJ) to measure website use and improve our services. This may include information about pages viewed, approximate location, device and browser. Google acts as an analytics service provider and may process information outside the UK subject to appropriate safeguards. You can reject analytics through the cookie banner.

Who we share information with

We may share information only where needed with hosting, cloud, email, accounting, payment, project-management, CRM, website analytics, security and professional-adviser providers. Our website chat is supplied by LeadConnector. We may also disclose information where required by law, in connection with a business transfer, or to protect legal rights. We do not sell personal information.

International transfers

Some suppliers may process information outside the UK. Where this happens, we use an approved safeguard where required, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

How long we keep information

We keep personal information only as long as needed for the purpose collected, including legal, tax, accounting and contractual requirements. Enquiry records are normally reviewed and deleted when no longer useful; client and transaction records may be retained for up to seven years after the relationship ends. We may retain information for longer where a dispute or legal obligation requires it.

Security

We use reasonable technical and organisational measures to protect information, restrict access and work with reputable suppliers. No internet service is completely secure, so please avoid sending sensitive information unless we have agreed a suitable method.

Your rights

Depending on the circumstances, you may have rights to be informed, access your information, correct it, erase it, restrict or object to processing, receive portable data, withdraw consent and challenge certain automated decisions. To exercise a right, contact us using the details above. We may need to verify your identity.

Complaints

Please contact us first so we can try to resolve your concern. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Links and changes

Other websites have their own privacy practices. We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page.